Frequently Asked Questions
Everything you need to know — from shade matching to shipping and returns.
How do I contact Phase Zero?
You've got two easy options:
- Email us at hello@phasezeromakeup.com
- Or click the chat bubble icon at the bottom right of your screen to send us a direct message.
We usually reply within 1 working day (2 during peak times). Whether you need help with shade selection, product questions, order updates — or simply just want to chat — we're here for you.
Where does Phase Zero Makeup ship?
Pretty much everywhere. We currently ship to over 160 countries and regions.
- US deliveries usually arrive in 2–5 working days.
- UK & Europe (Germany, France, Spain and beyond) take 8–12 working days.
- Worldwide (yes, even Australia, China, or New Zealand) usually arrives in 10–15 working days.
And because we know waiting isn't fun — all orders placed before 12pm CT (Texas) ship out the same day.
Tell me about shipping times and costs
Tracked shipping everywhere, with free delivery when you hit the minimum spend.
| Region | Standard | Expedited | Free Shipping |
|---|---|---|---|
| United States | $6.95 (3–5 days) | $14 (2–3 days) | $40+ |
| UK + EU | £10 / ~€11.50 | — | £55+ / ~€65 |
| Rest of World | £11.90 / ~$13.50 | — | £55+ / $70+ |
When will my order ship?
Here's how it works:
You place an order (takes seconds).
We process it (usually 1 working day, 2 max during peak times).
We ship it — using real-time data to choose the fastest option from our carriers (DHL, FedEx, UPS, USPS and partners).
If you order before 12pm CT, we'll ship it that same business day. You'll get a shipping confirmation email with your tracking details as soon as your package is on its way.
What makes Phase Zero so different?
We keep it simple: makeup that works hard without asking you to. Every formula is designed to be quick, multi-use, and flattering — because nobody needs a 10-step routine to look put-together.
Our powders are micro-fine and talc-free, so they blend in seconds and leave skin looking like skin (not makeup sitting on top). Every blush, bronzer, and eyeshadow is buildable and long-wearing — so you can go from a light touch in the morning to something bolder at night without ever feeling heavy.
We also cut the fluff: over 200+ irritating or questionable ingredients are left out, so what you're putting on your face is clean, safe, and made to last. And because we know mornings are busy, our products are designed to give you that natural, radiant finish in under two minutes.
In short: real life first, beauty second. Makeup that does the heavy lifting so you don't have to.
How do I place a return or exchange?
We're sorry you didn't love your Phase Zero products. Please reach out to hello@phasezeromakeup.com with your order number and the products you'd like to exchange or return, and we'll take care of the rest.
What's your return policy?
All returns must be processed within 30 days of receiving the order. Order number must be provided to place a return.
You will be refunded in full to your original form of payment. Please note, your original shipping charges are not refunded. Email us at hello@phasezeromakeup.com and we'll help you place the return.
How long does it take to process a return?
Credit card refunds usually take 5–10 business days to appear on your statement.
What should I do if I receive the wrong product?
If you received a product different from the one that you ordered, sorry about that! Please contact us at hello@phasezeromakeup.com and we'll be sure to get you the Phase Zero product that you ordered.
I'm having problems with tracking
Sometimes carriers take a day or two to update their systems. If your tracking hasn't moved or isn't working, just email us at hello@phasezeromakeup.com and we'll sort it out.
