Shipping policy

Where does Phase Zero Makeup ship?

We currently ship to over 200+ countries using Royal Mail. Our delivery aim to European countries like Germany, France and Spain, is a speedy 3-6 working days and just 5-8 working days for the rest of the world - even to countries on the other side of the globe, like Australia, China or New Zealand.

So see if your country is on our 200+ list, you can search here.

Tell me about shipping times and costs

We offer a variety of shipping methods both locally and abroad, because sometimes you can wait and sometimes you can't.

Domestic (UK)

Saver (2-4 business days): £3.50 


EU

Saver (3-6 business days): £3.50 / €4


Rest of the World

Saver (5-8 business days): £7.50 / $9.75

PS: Saver shipping is free when you spend £25/ $30 or more.

Please allow 1 to 2 business days for us to receive and process your order. 

When will my order ship?

Here’s how it works: you order, we process, then we ship.

Ordering takes a few seconds. Processing takes 1 to 2 business days (and orders placed after 1pm GMT are processed the next business day). Then one of our carrier (Royal Mail and their partners) take it from there. You’ll get a shipment notification email with your details as soon as your package ships. It’s on the way!

I'm having problems with the tracking.

Sorry about that! In a few cases, the carrier takes 1-2 business days to register your shipment status. If your tracking number isn’t updating or working at all, please reach out to us as soon as you can via hello@Phasezeromakeup.com. We can give you the inside info.

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email our team at hello@phasezeromakeup.com ASAP. If the order is being shipped, we can no longer edit the information.

How can I change the currency that I am shopping in?

To change the currency you’re shopping in, just click the little circle on the upper right corner of your screen and select the correct currency. We currently work with £,$ and € as our main currencies.